PLAY SAFE
We've been working hard behind the scenes at Greene King to make sure that when we reopen our Wacky's, we make them as safe as possible, whilst also following the latest government guidelines.
That’s why we’ve developed 5 key promises to you, our loyal customers, as well as our dedicated teams, to keep everybody safe. We also have some small but important rules and requests for our customers which will help us look after everyone in our play areas.
We’re all in this together, after all. It’s all part of our new PLAY SAFE scheme, which we’ve launched in all of our Wacky Warehouses and are displaying proudly, so that wherever you see the logo, you know we’re doing everything we can to protect both you and our teams.
| Here are some of the ways we've made Wacky a safe place to play: | |||||||||||
| 1) |
In order to maintain the safety of our guests and team, we will be running three daily play sessions with a full clean in between each session - each play session is 2 hours |
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| 2) | All guests will need to be booked in before they can enter the play areas, pre-booking your play before arrival is mandatory | ||||||||||
| 3) | All ball pits, toys and soft furnishings have been removed in order to reduce shared contact surfaces | ||||||||||
| 4) | Multiple hand sanitising stations have been installed throughout the play area for our guests and team to use | ||||||||||
| 5) | All sessions will be limited to 40% capacity, including adults | ||||||||||
| 6) | Children are encouraged to follow a one way system through the play frame | ||||||||||
| 7) | All team members must now undergo a daily health check upon arriving to work | ||||||||||
| In order to assist with the above safety measures, we ask that you follow the below guides: | |||||||||||
| 1) | If you are displaying any symptoms of COVID-19 please save your play for another day | ||||||||||
| 2) | Leave any unnecessary personal items at home or in the car | ||||||||||
| 3) | One household per table at one time | ||||||||||
| 4) | Do not bring any food or drink with you into the venue | ||||||||||
| 5) | Please order food in the first hour of play to allow time to eat before the session ends | ||||||||||
| 6) | Please make use of the Greene King app when ordering food and drink - Play Pass holders to order at the till | ||||||||||
| 7) | Supervising adults to remain seated at the table where possible | ||||||||||
| 8) | Parents to ensure children wash their hands regularly and use the hand sanitiser provided throughout the play area and maintain safe social distancing | ||||||||||
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OUR FIVE PROMISES
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WE’RE ENSURING SAFE SOCIALISING BY…
Following the latest social distancing government guidelines
Marking them out to help customers and our teams use them
Allowing you to book a table before you visit, so you know you have a safe space to enjoy it
Laying out tables to ensure safe spacing
Managing and monitoring queues to make them as smooth and easy as possible
Signposting our toilets, meticulously cleaning them and following social distancing measures
WE’RE ASKING YOU TO…
Follow these social distancing measures so everyone can enjoy their time with us.
WE’VE INTRODUCED PLAY SAFE MONITORS WHO…
Check everyone is safe
Are responsible for additional cleaning and making sure tables are cleared properly
YOU CAN HELP US BY…
Letting the PUB SAFE monitor know if you have any concerns or questions during your visit
SO THEY CAN LOOK AFTER YOU, WE’RE TAKING GOOD CARE OF OUR TEAMS BY…
Training them by following the latest government guidelines for safe working
Giving them everything they need to work safely, including training on social distancing and hand hygiene
Temperature checking them at the start of every shift
Carrying out full risk assessments on our soft play areas
YOU CAN DO YOUR PART BY…
Respecting our teams and any requests they have, to keep everyone safe
WE’RE PROMOTING GOOD HAND HYGIENE BY…
Having hand sanitisers at entrances and throughout the play area
Regularly checking and sanitising handwashing facilities in toilets
Making sure there is hand sanitiser available where tills are accepting cash
WE’RE ASKING YOU TO…
Please maintain your own personal hand hygiene to protect everyone
WE’RE MINIMISING CONTACT BY…
Asking customers to use our Order & Pay app and contactless payment methods
Using screens around our tills to protect both you and our teams
Delivering food & drink to your table in the safest way possible
Using disposable menus, so they can be recycled after your visit or taken home to use for your next takeaway order
Displaying all allergen information online for our food, so you can check it from your own device
PLEASE HELP US BY…
Using the technology we have available to minimise contact with our teams wherever possible
Please make use of our Greene King Order & Pay app when ordering food and drink in the Wacky. Be sure to place your food order in the first hour of your play session to allow enough time to eat your meal. Those with Play Passes, please order your food from the till in order to utalise your 10% discount.