Can I amend my booking?
Yes, you can make changes up to 48 hours before your party – Simply call, email or visit the venue and our team will happily amend your booking – be sure to have your booking reference number available.
Please note: All changes must be made up to 48 hours before your party. Unfortunately, after this time we are unable to make any changes.
Can I cancel my booking?
Yes, you can cancel up to 48 hours before your party - Simply call, email or visit the venue and our team will assist in cancelling your booking – be sure to have your booking reference number available.
Please note: The deposit is not refundable.
What drinks do you provide?
We will provide an unlimited supply of Robinsons no added sugar squash for the kids and for the parents, we have a full range of hot and cold drinks for sale in the Wacky or from the attached pub.
Please note: No glass is permitted inside the Wacky venue so any drinks from the pub will be served in plastic glasses.
What happens if a child does not turn up?
Unfortunately, if a child does not turn up, we cannot refund their cover charge as we have blocked out the play space and ordered food.
You can make changes to your party up to 48 hours before the party by contacting the Wacky team, but no changes can be made within 48 hours.
Will there be seating for the attending adults?
We will reserve a couple of tables and chairs for attending adults however we may not always be able to accommodate everyone during busy periods. If the children are old enough to be left with the allocated adults (one per 5 children) and, we will happily reserve a table near the Wacky in our pub restaurant and they can order food and drink if they wish.
Can you cater for dietary needs?
Yes! We can cater for most dietary needs. Please notify us of any specific requirements so we can do our best to accommodate.
Unfortunately, we cannot guarantee that our products are produced in a completely nut-free environment so care will need to be taken with nut allergies.