Terms & Conditions
1. Basis of Contract
1.1 These Conditions apply to the booking to the exclusion of any other terms that the Organiser seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
1.2 A request to book a Party constitutes an offer by the Organiser which shall only be deemed to be accepted when Greene King issues its written acceptance of the request, at which point a contract shall come into existence.
1.3 The contract constitutes the entire agreement between the parties. The Organiser acknowledges that it has not relied on any statement, promise or representation made or given by us or on behalf of the Pub which is not set out in the contract.
1.4 Any Party booking request made by someone reasonably purporting to represent the Organiser shall be binding on that Organiser.
2. Party Details
2.1 The Party will last for two hours and include one hour of play in the Wacky Warehouse for Attendees who are aged under 12 and who are under 4ft 9 inches (1.45 metres) tall. Attendees over the age and or height restriction are not permitted within the Wacky Warehouse. Additional options depend on the package chosen.
2.2 The Attendees must include a minimum of 10 children. Some Pubs may have a maximum number so the Customer must check that they do not exceed the maximum.
2.3 The Wacky Warehouse is open to members of the public during the Party, unless you have booked an exclusive use Party (available at selected venues only). At busy times, Pub staff may ask parents/legal guardians who are surplus to the supervision requirements to wait in the Pub restaurant area.
3. Play Rules
3.1 Children must not eat, drink or chew gum in the Wacky Warehouse.
3.2 Children must remove their shoes, glasses (unless they are shatterproof) and any jewellery, badges or other sharp objects before entering the Wacky Warehouse. Children must wear socks in the Wacky Warehouse.
3.3 Children should not wear loose clothing or ties that may get caught in the play equipment and cause injury.
3.4 Glasses must not be brought into the Wacky Warehouse or reception and area surrounding the Wacky Warehouse. Plastic cups are available for use in the reception and the area surrounding the Wacky Warehouse.
3.5 If an accident or injury occurs, the Customer must report it to the Party host or another member of Pub staff immediately.
4. Face Painting and Temporary Tattoos
4.1 Face painting and Temporary tattoos are only available for Attendees aged three and over with the permission of their parent or legal guardian.
4.2 We reserve the right to instruct party hosts to refuse to face paint or apply tattoos to any child who appears unwell or who has a medical condition such as, but not limited to, a cold sore, psoriasis, open wounds, broken skin, conjunctivitis or other eye infections, infected skin, headlice etc. which may be exacerbated by the application of face paints or a temporary tattoo.
4.3 Use of both face paints and temporary tattoos should cease immediately if an allergic reaction occurs.
4.4 Face paints are water-based and are removed using soap and water. We will accept no liability for any damage to clothing or property by face paints.
4.5 Temporary Tattoos should not be applied to the face or the neck. They are removed gently using baby oil, and may need several applications for complete removal.
5.1 Whilst our vegetarian options are suitable for vegetarians and we take every care to preserve the integrity of our vegetarian products, these products are handled in a multi-kitchen environment.
5.2 All food is prepared in an environment that it is not free from nuts, seeds, gluten or lactose and therefore buffet options may contain traces of these allergens.
6. Cancellation by the Customer
6.1 In the event of cancellation by the Customer:
(a) if you cancel less than 48 hours prior to the Party, you will not receive a refund of the Party cost.
(b) if you cancel more than 48 hours prior to the Party and do not re-book for a new date, you will receive a refund of the Party cost less the non-refundable deposit.
7. Cancellation by the Pub
7.1 We may cancel the booking:
(a) if the Wacky Warehouse or any part of the Pub premises is closed due to fire, dispute with employees, alteration, decoration or by order of any public authority;
(b) if the Customer fails to adhere to any of these terms and conditions.
7.2 In the event of cancellation by us, we will refund any payment made, but will have no further liability to the Customer.
8. Changing the booking
Changes can be made to a booking up to 48 hours prior to the Party. No changes can be made less than 48 hours prior to the Party. No refund will be given in respect of children who do not attend the party on less than 48 hours’ notice.
9. Payment and Credit
(a) A non-refundable deposit of £20 or 20% of the total Party cost (whichever is greater) is required on booking. All details must be confirmed (including any Attendees with special requirements such as dietary, allergy or mobility) and the remaining balance must be paid at least seven days prior to the Party.
9.1 If payment is to be made either by a credit or charge card this request must be made at the time of booking. The card must be produced by the card signatory prior to or at the Party.
9.2 Payment by cheque/cash must be made on receipt of the invoice.
10. Liability and Insurance
10.1 We will not be liable to Customers or any Attendees for loss of or damage to property except where and to the extent that such loss or damage is caused directly and wholly by the negligence of the Wacky Warehouse or its employees or agents. All clothing and goods which the Customer and any Attendees leave in the Pub will be left at their own risk.
10.2 The Pub is insured against public liability in the normal course. However, where the Pub’s general manager judges that the degree of protection afforded by this policy is insufficient for the degree of risk the Pub undertakes when accepting a booking, he may seek agreement in writing from the Customer to different terms limiting our liability.
10.3 The Customer assumes responsibility for any and all damage caused by him or any of his Attendees attending a Party.
10.4 Should the Pub agree to the Customer employing the services of any outside contractor, other than those arranged by the Pub, the Customer shall indemnify us against any claims made against us resulting from an act or default by any such contractor, his staff or agents or caused by any equipment supplied by them or others. This indemnity is also to include cover under the Health & Safety at Work Act 1974. Any outside contractor, engaged by the Customer, must report to the Pub manager and contractors must comply with appropriate legislation including the Fire Precautions Act. The Pub reserves the right to refuse access, without prejudice to any contractor.
10.5 Nothing in these terms and conditions shall limit liability for death or personal injury caused by our negligence but the Customer agrees that consequential loss or damage is not a likely result of our failure to hold the Party.
11. Customer's Obligations
11.1 The Customer shall:
(b) ensure that children are supervised by a responsible adult at all times. You should ensure that there is at least one adult for every five children;
(c) inform the party host or Pub manager if you want to take photographs of your Party to ensure that other guests are informed to protect their privacy. Ensure that you have permission from the parent or legal guardian of children to take their photograph during the Party;
(d) ensure that children have permission from their parent or legal guardian to have their face painted or receive a temporary tattoo;
(e) ensure that children with allergies avoid known allergens such as particular buffet foods, latex balloons etc...
(f) ensure that Attendees do not commit any nuisance, disturbance or infringement and comply with all reasonable requests of Pub staff;
(g) comply with all security, fire and other regulations relating to the Pub premises and not commit any illegal acts;
(h) not carry out any electrical or other works, use their own electrical equipment, or fix anything to the floors, ceilings, walls or any other part of the premises without the prior consent of the Pub;
(i) not bring any inflammable, noxious or dangerous items on the premises and remove any items promptly when requested by Pub staff;
(j) not to bring or consume any food or beverages on the Pub premises with the exception of a birthday cake and those items supplied by the Pub;
(k) not carry any betting, gaming or auction activity on the Pub premises;
(l) not use the Pub’s name or logo or Wacky Warehouse’s name or logo on promotional or other literature or tickets except in such form as may be provided by the Pub; and
(m) if requested by the Pub supply a list of Attendees to reception, which may be required for security purposes.
(n) seek approval from the Pub prior to employing the services of any outside contractor to attend the Party. Contractors associated with Disney or Nickelodeon characters are not permitted.
12. Governing law and third parties
This contract shall only be enforceable by you and us and shall be governed by English law and dealt with, if necessary, by the English courts.
"We", "our" and "us" is Greene King Brewing and Retailing Limited of Westgate Brewery, Bury St Edmunds, Suffolk, IP33 1QT.
"You" or "the Customer" means the person who makes the Party booking and enters into this contract.
"Pub" is the premises which are part of the Greene King group and will be holding the Party.
"Party" is the event that you book at the Pub, including food and drink charges and Wacky Warehouse charges associated with the event.
"Wacky Warehouse" is the play area at the Pub.
"Attendees" means all those children and adults who attend a Party.