How long do we keep your personal data for?

Information about

Is kept until

use of our websites

25 months from your last known interaction with us.

identity verification checks

Information collected solely for the purpose of sharing with NHS Test and Trace or NHS Scotland Test and Protect is retained for 21 days from when it is collected.

bookings

Booking information that you provide directly to a venue is normally held for 1 year from the end date of the booking. However, some of our venues use a booking diary and these diaries are kept for 2 years from the end of the calendar year.

Contractual paperwork relating to bookings is kept for 2 years after the contract has concluded.

When you make a booking online, we keep booking information for 13 months from the date of your last booking. However, if you opt in to receive direct marketing, this period is extended (see below).

payments, refunds and voucher redemption

6 years from the date of the transaction. Payment card details are not retained unless they are faxed to us by your booking agent, in which case they are held until the booking has been completed and paid for.

Wi-Fi usage

13 months from the date you last used our Wi-Fi. However, if you opt in to receive direct marketing, this period is extended (see below).

marketing preferences

These are kept indefinitely to ensure we can continue to respect your wishes.

gift cards and loyalty scheme membership

6 years from the date of your last purchase or refund.

queries, compliments and complaints

1 year from the date of the last correspondence on the matter.

guest surveys

See the survey's privacy notice.

promotional video, audio and photos

See the signage on display during the recording.

CCTV and emergency audio recordings

CCTV is kept for 31 days and emergency audio is kept for 6 years from the date of the recording. However, if they are used as part of an investigation or claim, this period may be extended.

phone calls to our offices

3 months from the date of the recording.

accidents

6 years from the date of the accident, or 3 years from the age at which a child involved in the accident becomes an adult, or 3 years from the date of settlement of a claim, whichever occurs last.

exercising your data protection rights

12 months from the date of our final response to you.

information used in connection with an insurance or other legal action, proceeding or claim

6 years from the date that the action, proceeding or claim is settled.